Washington, DC — May 22, 2013 —
Cruise Lines International Association (CLIA) today announced that its Board of Directors approved the adoption of a “Cruise Industry Passenger Bill of Rights” detailing CLIA members’ commitment to the safety, comfort and care of guests in a number of important areas.
The CEOs of CLIA North American member cruise lines are each immediately verifying in writing that they have adopted the Passenger Bill of Rights, which is a condition of membership in the Association… The Passenger Bill of Rights will be effective immediately for U.S. passengers who purchase their cruise in North America on CLIA’s North American member cruise lines, regardless of itinerary.
CLIA and its member cruise lines are actively communicating the Passenger Bill of Rights to the public and cruise line guests. CLIA and its member lines will post the Passenger Bill of Rights on their respective websites, and CLIA has provided to its nearly 14,000 travel agent members materials to communicate the Passenger Bill of Rights to current and prospective customers looking to book a cruise.
“The Cruise Industry Passenger Bill of Rights codifies many longstanding practices of CLIA members and goes beyond those to further inform cruise guests of the industry’s commitment to their comfort and care,” said Christine Duffy, president and CEO of CLIA. “By formally adopting industry practices into a “Passenger Bill of Rights,” CLIA is further demonstrating consistent practices and transparency across CLIA member lines. The cruise industry is committed to continuing to deliver against the high standards we set for ourselves in all areas of shipboard operations.”
Read full article and Bill of Rights here.